Haygain Customer Satisfaction Survey

Name:
Yard and Postcode:
Email:
Number of Horses:

Your feedback is invaluable to us and fellow horse owners as we strive to improve the standard of forage for the benefit of all horses. We all dislike filling out forms but to sweeten the taste you will be entered into our draw for M&S vouchers (worth �105), notification by email.

Question	Answer
Do you feed small or big bale hay?
Are all of the horses on HAYGAIN hay? If not what alternative is used?
Would you say there is less wastage of hay?
Why did you buy a HAYGAIN hay steamer?
Did it achieve your objective?
Would you recommend HAYGAIN to a friend?

Please tick the appropriate box to indicate your degree of satisfaction.
Where: 1 = Excellent 2 = Good 3 = Satisfactory 4 = Poor

Topic	1	2	3	4	Comments/Suggestions
PRODUCT QUALITY: How do you rate your HAYGAIN and did it meet your expectations regarding quality and performance?
ACCEPTANCE: How do you rate the palatability of the HAYGAIN steamed hay?
PROFESSIONALISM: How do you rate our professionalism in dealing with you?
TECHNICAL SUPPORT: How do you rate the scientific and technical competence of our staff?
RESPONSIVENESS: How do you rate our responsiveness in dealing with you?
VALUE: How do you rate the value on investment against the benefits seen?
OVERALL: How do you rate HAYGAIN hay steamers?

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